Contact centre outsourcing and management
The dialler, the telesales system, the phones, the data, the reporting and the people. We run the technology and the back office of contact centres, so the floor can get on with talking to customers.
Platform
A predictive dialler that keeps agents talking, a complete telesales and teleservice system around it, and the telephony underneath.
Fully predictive and blended, profiling every agent and every dataset rather than relying on a ratio, and keeping every campaign inside the abandoned call limit.
The diallerCampaigns, scripting, outcomes, fulfilment, recording, reporting and HR in one system. Everything needed to run a telesales or teleservice operation.
The systemCloud phone systems at any scale, with inbound queues, call routing, recording and home working, for the contact centre and the office around it.
TelephonyData
Leads cleaned, checked and enhanced before they are dialled, results returned to clients and suppliers in the form they ask for, and reporting on all of it.
Lead processing, clash checking and enhancement with Census, AFI, Prosperity, HPI and more, plus live leads that reach an agent while they are still warm.
Data processingOutcomes, sales and suppressions returned in each client's and supplier's own format, by scheduled batch or as they happen.
Data returnsSales, campaign, data and agent performance, live on the floor and delivered on a schedule to the people who need it.
ReportingServices
A contact centre is only as good as the people on the floor and the systems around them. We take on the HR and contract staff administration that eats into a manager's day, and we build whatever is missing between your systems and ours.
If it centres on the contact centre, we can very likely do it. Tell us the problem and we will tell you how we would solve it.
Why Centremanagement
We have been trading for more than ten years, running the technology and back office for contact centres across telesales, teleservice and lead generation.
An established brand and a wide partner network mean most of what a new campaign needs is already in place. Take the whole service, or only the parts you need.
How many seats, what you dial, where the data comes from and what is holding the floor back. We will set out what we would change.