Data: analytics and reporting

Know what is working while there is still time to act

Sales, campaign, data and agent performance, live on the floor for team leaders and delivered on a schedule to managers, clients and the board. Every figure comes from the same records the floor works on.

Talk to us about reporting

What we report on

Every angle of the floor

Sales performance

Sales, conversion and value by day, team, product and client, against target.

Campaign performance

Contact rates, outcomes, abandoned calls and cost per sale for every campaign.

Data performance

What each source and each batch actually produces, from first dial to final outcome.

Agent performance

Talk, wait, wrap and break time, conversion and quality, for each agent and team.

Live and scheduled

The right figures, to the right people, at the right time

Team leaders see the floor as it is now: who is talking, who is waiting, which campaign is running hot and which dataset has gone quiet. Problems get fixed during the shift, not discovered in the morning.

Managers, clients and directors get scheduled reports by email, in the format they want, from daily figures to monthly board packs. Anything we report on can also be exported or fed into your own systems.

And much more besides. If you need a figure we do not already produce, we will build the report.

Questions reporting answers

Which data source is worth buying again?
Which agents need coaching, and on what?
Which campaign is profitable once the data is paid for?
Where does the day lose talk time?
Are we inside the abandoned call limit, today and this week?