Platform: contact centre in a box
The dialler, the agent desktop, campaigns, scripting, outcomes, fulfilment, recording, reporting and HR, in one system working from the same records. Bring the people and the data, and the rest is in place.
In the box
Fully predictive and blended, profiling every agent and dataset. More about the dialler.
The customer's record, the script for the campaign and the outcome buttons on one screen, so agents follow the process without thinking about it.
Campaigns set up for each client and product, with the outcomes, callbacks and recycling rules each one needs.
Sales and appointments passed on the moment they close: to the client, the supplier, a partner's system, or out by email and SMS.
A secure link sent to the customer by SMS or email during the call, to confirm a declaration or consent, with the reference back on the agent's screen.
Web and SMS callback forms that drop straight into the right campaign, at the time the customer chose.
Every call recorded and linked to the customer's record and outcome, ready for quality checks, disputes and training.
Sales, campaign, data and agent performance on the floor as it happens. More about reporting.
Agents, teams and their HR records in the same system that dials for them. More about HR.
Telesales and teleservice
Telesales floors get the dialler, scripting and fulfilment working together, so time goes on conversations and every sale is passed on the moment it closes.
Teleservice floors get inbound queues, customer records and outcomes in one place, with the same reporting and recording. Many of our clients run both from the same system, with agents blended between them.
Data comes in through data processing, results go back through data returns, and the whole thing runs on our cloud telephony.
Tell us the seats, the campaigns and the systems you run now. We will show you how the box fits.