Services: development and integration
Custom development and integration between our systems and yours. CRMs, ERPs, storefronts, winback systems, lead sources and client portals, connected so data moves on its own and nobody re-keys it.
Integration
Customer records looked up and updated during the call, and sales written back to your CRM as they close.
Orders, stock and invoicing passed straight into your ERP, so fulfilment starts the moment a sale is made.
Abandoned baskets and enquiries from your online shop turned into calls, and telephone orders placed back into the shop.
Lapsed and leaving customers passed to a winback campaign from your systems, with the result written back.
An endpoint for each supplier or partner to post leads to, and returns sent to their systems in the form they expect.
Client portals, customer forms, callback requests and confirmation pages, built to your brand and feeding the floor directly.
Custom development
Every contact centre has a process that no off-the-shelf product quite fits. Because we build and run our own platform, we can change it, rather than asking you to change the way you work.
That might be a new outcome flow for a client, a screen your agents need, an automated return for a supplier, or a complete application around a new line of business. We scope it, build it, run it and support it.
Tell us the systems involved and what should happen between them. We will tell you how we would build it.